> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-lgallstars.incenteev.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Account deletion

Incenteev being a B2B application, the deletion of your account must be requested to your administrator in your company. Incenteev cannot delete your account while your company provides you an active license.

If your license has been disabled by your administrator, deleting the data can be done either by your administrator or by contacting the Incenteev support staff at [support@incenteev.com](mailto:support@incenteev.com), mentioning the email address of your account.

In case of ending the contract between Incenteev and your company, all associated accounts will be permanently deleted a few weeks after the end of the contract.