> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-lgallstars.incenteev.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What if I forget my password?

You forgot your password?  
Don't worry, it happens to the best of us!

To get a new one, please follow these few steps:

* Go to your Incenteev platform. If you have forgotten the platform's address, type the following address in your browser: [https://my.incenteev.com/](https://my.incenteev.com/).
* Click on "****Forgot password****".
* Type your professional e-mail address in the field provided and click on "****Recover password****". Careful, the email address you type must be the same as the one linked to your Incenteev account.
* You will receive an email at the stated address. If you do not find it in your main inbox, please check your spam inbox, it might have gotten there.
* Open the email and click on the link you will see in the mail body to open it in your internet browser.
* Type and confirm your new password in the provided fields.
* Congrats, you are now connected!

​

****Here are a few more recommendations to ensure the security of your account:****

* We suggest you choose a password of at least 8 characters that combines lower case and upper case letters, numbers and special characters.
* Keep your password secret and never give it to a third party.
* Do not keep your password in a non-encrypted file or on a piece of paper or a sticky note.
* Set up your browser not to remember you password.
* Use a different password for all of your online accounts.
* Use a password manager software to increase security even more (ex : Dashlane, LastPass, KeePass, etc.).

## See you soon on Incenteev!

😃