> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-lgallstars.incenteev.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to automatically update the user base via FTP?

### Want to simplify user database management and save time? This article is for you! 👇

## 1. Overview

This feature is based on a configurable FTP connection from the ****"Manage Users"**** page. It allows you to import data via a remote file in a scheduled and automated manner. Administrators can:

* Update data in real-time
* Run simulations before execution
* Monitor and track the connection status

## 2. Initial Setup

### Access the User Management Page

* Log in to the platform as a super administrator.
* Go to the ****"Manage Users"**** page.
* Click on the _****Automation****_ button.

### Configure the FTP Connection

* Fill in the essential information using the FTP configuration form, including:
* ****Host**** (FTP server address).
* ****Directory**** where the file is located on the server.
* ****File**** containing the user data.
* Click on _****Save****_ to validate the configuration.

## 3. Connection Monitoring and Management

### Track Connection Status

* Go to the ****Status Page**** to monitor the FTP connection status.
* Check the possible statuses:
* ****Active****: The connection is operational.
* ****Suspended****: The connection is on hold.

### Available Actions

* ****Edit FTP settings**** (host, port, directory, file...).
* ****Suspend the connection**** to pause automatic updates.
* ****Resume the connection**** to restart the process.

## 4. Update and Simulation

### Run an Update

* Click on the _****Update Now****_ button.
* The system applies the changes directly to the user database.
* A detailed report is sent by email

### Run a Simulation

* Click on the _****Run Simulation****_ button.
* This option allows you to test the update without modifying the user database.
* A detailed report is sent by email, showing potential changes.

### Action Availability

* Actions can be triggered even if the FTP connection is suspended.

#### 🎉 Congratulations! You now know how to configure and automate your user database updates via FTP.

# See you soon on Incenteev 😉